WEBVTT 00:00:00.000 --> 00:00:07.600 The dashboard provides a quick overview of all your customer support messages, an interface 00:00:07.600 --> 00:00:13.400 to interact with customers, conversational widgets, and a look at autonomous AI support 00:00:13.400 --> 00:00:14.640 conversations. 00:00:14.640 --> 00:00:19.280 You can use a vast selection of AI widgets, such as AI reply suggestions during live 00:00:19.280 --> 00:00:25.980 chat or rewriting a message using OpenAI's latest models. 00:00:25.980 --> 00:00:30.340 You can also get more information about the current conversation and users, but also 00:00:30.340 --> 00:00:36.260 add and edit information about customers. 00:00:36.260 --> 00:00:41.540 Your inbox displays your website's chatbot messages, social media messages, and business 00:00:41.540 --> 00:00:46.700 messaging chats from apps that you have connected and activated in AI chatbot support's 00:00:46.700 --> 00:00:53.940 app settings. 00:00:53.940 --> 00:00:59.460 Enter your OpenAI API key and then set a custom prompt for the AI chatbot and the 00:00:59.460 --> 00:01:03.700 AI rewrite message prompt in artificial intelligence settings. 00:01:03.700 --> 00:01:07.940 Next, make sure the chatbot is activated and any additional features you would like 00:01:07.940 --> 00:01:14.140 to use, like automatic spelling correction, smart reply suggestions from AI, the AI message 00:01:14.140 --> 00:01:19.780 rewrite button, speech recognition, which converts customers' voice messages to text, 00:01:19.980 --> 00:01:26.220 or activate the use conversations for AI training option. 00:01:26.220 --> 00:01:30.460 Once you've tried our app, you can purchase a premium plan to use our customer support 00:01:30.460 --> 00:01:37.460 software with technologies such as live chat, autonomous AI, and conversational AI widgets. 00:01:37.780 --> 00:01:41.940 Our subscription plans are made to suit both small businesses and enterprises with 00:01:41.940 --> 00:01:45.660 different plans based on credits. 00:01:45.660 --> 00:01:50.580 To install the AI chatbot widget on your website, you must embed the chatbot widget 00:01:50.580 --> 00:01:55.740 to your website's pages and it will display the chatbot icon, connect it to your dashboard 00:01:55.740 --> 00:01:58.060 and let you customize its look. 00:01:58.060 --> 00:02:03.140 After installation and AI chatbot activation in AI settings, your chatbot widget should 00:02:03.140 --> 00:02:06.100 start answering customer support messages. 00:02:06.100 --> 00:02:10.300 You can either deactivate the AI chatbot during business hours to provide live chat 00:02:10.380 --> 00:02:16.300 support only, or use it in autonomous AI mode, or activate the human takeover feature to 00:02:16.300 --> 00:02:22.140 ping a representative if a customer has requested an agent while speaking to the AI chatbot. 00:02:22.140 --> 00:02:28.220 There are also multiple notification options for agent representatives. 00:02:28.220 --> 00:02:32.260 Now we will learn how to train your AI chatbot on your content. 00:02:32.260 --> 00:02:36.860 We recommend you use an XML sitemap on your website to add all your website's 00:02:36.860 --> 00:02:38.340 URLs. 00:02:38.340 --> 00:02:42.780 You can also use the extract URLs option from web pages, but be careful because it 00:02:42.780 --> 00:02:48.740 will extract every URL it finds on the added page's URLs. 00:02:48.740 --> 00:02:55.420 You can train your AI chatbot on articles, websites, files, and custom prompts. 00:02:55.420 --> 00:02:58.860 After training is complete, your chatbot will reply to questions based on your 00:02:58.860 --> 00:03:03.340 training data, even if the answer all questions option is selected in artificial 00:03:03.340 --> 00:03:05.660 intelligence settings. 00:03:05.660 --> 00:03:09.820 You can edit the prompt without retraining the AI chatbot, and choose between the 00:03:09.820 --> 00:03:16.340 newest OpenAI models in AI settings. 00:03:16.340 --> 00:03:24.600 Thank you for watching, and enjoy AI chatbot support.